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Terms and Conditions

Click to: Shipping | Returns and Refunds | Privacy Policy | Payment Options
General

Neon Martian sells cool Japanese and collectible toys worldwide. We will constantly update the website with new releases and product information when available. We aim to offer a high standard or service and full customer satisfaction. All shipments will be sent in secure packaging to best ensure your item(s) arrived in first class condition.

Please be advised that Neon Martian cannot be held responsible for any death or injury caused by any of the products purchased from our company. All toys are manufactured to the highest standard, but many are collector pieces and as such have small or sharp pieces not suitable for small children. Please use your judgement when purchasing items from us and feel free to contact us at sales@neonmartian.com should you have any questions or concerns before ordering.

We appreciate your business.

Shipping

Postage costs are added automatically when you add an item to your shopping cart. Postal costs are calculated based on total weight, there are no hidden charges for handling etc.

Once all required items are added to your basket, you can select your desired method of shipping from the options available.

Neon Martian endevours to ship all orders within 24 hours of payment received (or 24 hours after payment clears for cheques). Neon Martian ship every day except Sundays and Bank Holidays. Should there be any delay in processing your order you will be contacted by email immediately and informed of the delay.

For UK shipping, all items will be sent with insurance of some means. We offer:-

First class recorded delivery
This method is suitable for lower value purchases as cover is upto 30. You may select this means of shipping for any value/weight of purchase, but Neon Martian can only provide a maximum of 30 insurance as offered by the post office. A proof of posting will be obtained. Neon Martian cannot be held responsible for any delays in the postal service and will not provide a refund over the 30 Maximum insurable if this shipping option is taken.

Royal Mail Special Delivery
This service offers insurance upto 500 for the package and Royal Mail endevour to deliver by 1pm the next working day. A proof of posting will be obtained. Neon Martian cannot be held responsible for any delays in the postal service.

UK Shuttle Next Day Courier
UK Shuttle is a well known reputable courier. All parcels are sent for next day mainland UK delivery by 5pm. Sometimes there may be slight delays due to unforseen circumstances - in the unlikely event of this happening we will notify you by email. UK Shuttle is fully trackable by us only. If there are any problems please contact us. (Monday - Saturday only, excludes sunday, National Holidays etc). This service is especially suitable for shipments weighing from 2 - 15kg where over 30 insurance is required.

Overseas - Postal Service options

Airmail
The Royal Mail postal service for Airmail delivery aim is to deliver with 10 days after posting. However, this delivery timescale cannot be guaranteed by the post office. Therefore please allow between 14-18 working days for delivery after the dispatch of your items. This service is not a insured or trackable option but proof of posting"is always obtained. This does not guarantee delivery. Please note if you select this method of delivery, when placing a order we cannot guarantee delivery date and will not be held responsible for any item lost or damaged. However, Neon Martian will do all possible to locate your parcel and establish delivery times, please note this can take some time. The Postal Service's Policy is that 30 working days must pass before a claim can be submitted. Please be aware that customs may also delay your package within your country.

For other overseas shipping options, please contact us directly and we can find a service suitable to your requirements.

Neon Martian will ship worldwide.

Refunds and Returns

Should you be unhappy with your purchase for any reason, you may cancel your order within seven days of receipt. Goods must be returned in the condition they were despached (i.e unopened) and will receive a full refund. Neon Martian will not be responsible for the return postage costs.

Damaged goods must be reported via email within 24 hours of receipt and again must be returned in the condition as received in order for a replacement/refund to be offered.

While Neon Martian appreciates your business, we regret that we cannot accept requests for compensation or replacement of merchandise due to superficial shipping damage to outer packaging, such as bends, creases, minor crushing, etc. While we carefully package everything we ship in brand-new boxes, some cosmetic damage may occur from time to time with any mail-order service. We will happily replace items if the actual product is damaged, but if you absolutely must have an item with a "mint" condition outer box, we recommend you make your purchase from a shop that caters to collectors.

Please do not return goods without first informing us via email.

Privacy Policy

Neon Martian does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Our mailing list is for our use only and any information gathered through it is for use by Neon Martian only and will not be passed on to any third party in accordance with the Data Protection Act

Payment Options

We accept the following payment methods:

> credit and debit cards through our secure online server operated by Protx.
> credit and debit cards over the telephone
> cheques or postal orders in UK sterling ONLY.

Please contact us by email if you wish to pay via either of these methods.

Neon Martian welcomes all overseas buyers, and will post anywhere in the world. But please note, our site is in GBP 's Sterling only. We do not accept any other form of currency and the site does not display or bill in any other currency than Pounds The shopping cart will adjust shipping amounts for the country you select automatically. But, all totals remain in GBP Pounds s only. Please contact us if you do not see your country listed in the checkout facility.

For further information please email sales@neonmartian.com or use our contact form - Click Here


Click to: Shipping | Returns and Refunds | Privacy Policy | Payment Options